Contact Us – How to Reach Our Team
Whether you have spotted an error in a review, want to talk to us about working together, or simply have a question about how we test casinos, this page is where to reach the online-gambling.com team.
Email Us
Email is the quickest route to an answer. Write to info@online-gambling.com and your message lands directly in our editorial inbox.
One inbox handles everything, so start your subject line with the topic, and it reaches the right person faster: Correction, Editorial, Press, Partnership, Privacy, or Pitch.
You will get a more useful reply if you tell us which page URL you are writing about, which country you are playing from, and what you saw on the casino site if something looks out of date. A screenshot helps more than a description.
Send Us a Message
If you would rather not open your mail client, use the form below. It reaches the same inbox as a direct email.
What We Can Help With
- Corrections and updates – a welcome bonus, license number, or payment method on our site that no longer matches what the casino actually offers
- Editorial questions – how we score casinos, why one site outranks another, or what sits behind a rating, though our rating method covers most of this already
- Press and media – interview requests, comment on industry news, or use of our data and research
- Partnerships – operators, affiliates, and data providers who want to discuss working with us
- Privacy and data requests – access, correction, or deletion of your personal data, as set out on our data protection page
- Writing for us – pitches from experienced iGaming writers, and our contributors page shows the kind of expertise we publish
Found a Mistake? Tell Us
Bonus terms, payment methods, and licenses change without notice, and a page that was right last month can be wrong today. Corrections from readers are one of the ways we catch it.
Send the page URL and what you saw instead. We check the claim against the operator’s own site and terms, then correct the page or pull the recommendation if it no longer holds up. Tell us if you would like a reply once it is done.
What We Cannot Help With
We are an independent review site, not a casino or a bookmaker. We do not run any of the sites we write about, which means we have no access to your player account and no ability to act on it. Contacting us about the following will only delay you:
- Verification checks, withdrawal delays, or a balance you cannot access
- Bonus disputes, wagering requirements, or a promotion that did not credit
- Closing an account or setting up self-exclusion
- Complaints about an operator’s decision
These have to go to the casino’s own support team first. If the casino does not resolve it, escalate to the regulator that licenses the site: every review we publish names that regulator, and a licensed operator has to answer a complaint referred by it. Do tell us how it went, because how an operator handles complaints is something our readers should know about.
If Gambling Has Stopped Being Fun
Please speak to people trained for it rather than to us. In the US, the National Problem Gambling Helpline is free and confidential, open 24 hours a day on 1-800-MY-RESET (1-800-697-3738), with chat and text available too. In the UK, GambleAware offers the same kind of support.
How We Work
If you are writing to us because you want to know whether to trust what you read here, the points below answer most of it:
- We check licensing and safety before anything else, against the criteria in our rating method
- Named people write our reviews, and you can read their track records on our contributors page
- We are not owned or operated by any brand, sportsbook, or holding group, as set out in about us
- We re-check pages when bonus terms, payment methods, or licenses change, and correct them when a reader reports a mistake
- What happens to the details you send us is covered by our data protection, privacy policy, and terms and conditions pages
You can also reach us on X and YouTube, though anything that needs a written answer is better sent by email.